Have got cigars from you before and will use you again.
L
Lyell Chapman 2001/03/01, 02:18 PM
Hi Jim! I ordered another round of Macanudo Ascot Seconds last Friday, Once again, YOU and yours offer a tremendous service. I'm just now getting ready to go out and burn another one of those that I had to buy at the Tobacco Barn at the Pentagon City Mall...(since I didn't get them ordered from you in time). Guess what? One of these FIRST quality cigars is wrapped wrong and came apart in my hands as soon as I got the plastic off. Another from the same box had bits and pieces of the inner wrapper all over it. THIS one has a break just above the ring. YOUR seconds are better quality. Out of the two tins I bought on Tuesday, five thus far have had something wrong with them. That's a 25% bozo rate. But YOUR seconds??? well...now and then I get one wrapped wrong, but I'm finding only about two out a hundred that have any problems whatsoever. Funny...pay less for seconds and get better quality than the firsts I get at the mall...go figure.
Dear Sirs, It has come to my attention that I, in error, made duplicate orders. I thought they didn't get through and would try them again and now I find I have about three extra orders in two days. I do not know how to rectify this. I know I signed up for them but I just didn't know they were getting through, so I'd try again. Please advise me what we can do. I want to remain a good customer of yours because I love the cigars and your service and the prices. I recommend you to all my friends. Sincerely, Harlan J. Blackstone
(After speaking to Harlan, he decided to have them shipped anyway)
I have been shopping with you through a friend and now by myself for some time. I love your cigars and your pricing is almost always competitive with competition. The only thing that bothers me and will push me to shop elsewhere is your shipping charges and options. What costs me on the average $5 to ship cost $9 with you. Then for a second item I need to ship separately that item costs $6.95 and shipping is $8.95. I cancelled that item and will buy it somewhere else. Getting good prices on cigars is great. Getting wrecked by the shipping completely spoils the on line experience. thanks Anthony E. Triner Sr.
We love The Cigar Hut. We have been shopping with Jim since 2007.
J
John B. 2011/09/26, 07:58 AM
Very accommodating site with quality products.
K
Ken Foust 2009/02/10, 01:44 PM
I just thought I would take the time to let you know. I looked and have dealt with several cigar companies. Their new trick is to rip people off on the shipping. So you will now be my first cigar company choice because of "honest shipping"
E. Hammond 2011/11/06, 07:12 PM
I have ordered cigars form other on line sources and have found this company to have the best value and freshness than any other. Never have had a bad experience or back order.
M
Matthew Howard 2011/01/27, 11:49 PM
What great service, communication and incredibly quick international delivery (delivery to Australia). I did not expect to see my cigars or humidor for another week, imagine my surprise when they all turned up today. Very professionally wrapped and packaged, no chance of damage. Thank you for an exemplary online shopping experience and top of the line products.
Thank you for your prompt reply, looking forward to doing business with your company now and in the future.
V
Vince M. 2011/08/04, 06:00 AM
I checked several sites and you guys are well below the competition on pricing. Easy to use site, and offered a bundle price on what I wanted. "I shall return."
J
John Behan 2012/01/27, 09:43 PM
I like the huge selection of cigars to choose from
L
Linda McC. 2012/02/29, 10:01 PM
Love Cigar Hut and Jim!
M
Mark Mitchell 2012/08/11, 11:17 PM
It was easy to order and the website is very functional
