Wow! Very fast service, even with a Government mule delivering. I just received my sticks and couldn't wait to tear into the box. As I lit up, Bob Marley came on iTunes - adding to the ambiance even though it's 39 degrees out. I think I've just found my "everyday" smoke. I can't share which one - I want to guard against demand. Sincerely, great prices and speedy service. I'd like to see a Cigar Hut T-shirt on your site so that I can display my allegiance. Well done!
Jim, Thank you for the quick reply! Your web site is an example of a very functional internet experience - my wife was impressed that she could educate herself and pick out the right humidor for me secretly because of your site. The delivery went smoothly, the product looks great and now your follow up is another example of total customer service. Thank you!
I checked several sites and you guys are well below the competition on pricing. Easy to use site, and offered a bundle price on what I wanted. "I shall return."
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Bob Lancaster 2001/02/23, 12:43 PM
Jim, Yes we did receive them and they look great! Thank you for a great product, I will be in touch in the future. Bob
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Ralph Gaillard 2012/04/19, 11:01 PM
Very satisfied with prices, shipping charges. I'll be back and recommend The Cigar Hut to my friends.
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Brian H. 2011/11/03, 01:24 PM
Switched to Cigar Hut after having issues with Thompson. So far I have been very pleased with them.
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Alan Clark 2012/02/24, 10:00 PM
Always a good place to shop
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William F. Millsaps 2009/02/04, 01:23 PM
Just received my order from The Cigar Hut. Thank you for such prompt shipping. As for the four-fer of Sumatran Toros I just received, I couldn't be happier. Smooth, spicy, and such a great aftertaste... perfect with a shot or two of single malt! I've done business with a couple of your competitors... I am a confirmed customer at The Cigar Hut now. Thank You!!
If your looking for a great place to purchase your cigars, this is the place. In today's fast paced, get it done world they still remember what customer service is all about. If they have a problem, which is very rare, they fix it immediately. I had a delivery that was placed against my garage door. Needless to say when I backed out of my garage and yes right over the box of my favorite cigars, they were flattened. I email them and they immediately overnighted me a new box. No questions or "you should have looked" Plain and simply they made it right. It gave me reason to feel that customer service was still practiced by someone. Customer service is alive and well here. As an added bonus, they have great cigars !!!
Thank you for your previous assistance. I am still looking for some hard-to-find cigars for my home humidor. This is my weekly stock inquiry. I thank you again for taking the time to respond to me and to help further develop our business relationship. I sincerely appreciate fellow cigar enthusiasts who are professional business people, especially in light of how many unscrupulous retailers and suppliers are out there who like to price-gouge when certain cigars are in low supply. Live and learn right?
This was a very easy shopping experience. Thank You
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Rick L. 2011/10/07, 10:26 AM
Best prices and fastest delivery anywhere.
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Michael J Flores 2002/11/12, 04:48 PM
After discovering that I may have a conflict with the delivery method that I chose and the last minute obligation for travel. Jim made the offer to upgrade my delivery method (with no additional charge) to assure the arrival of my box of supreme cigars prior to my departure. I received my cigars as promised and they were in excellent condition. I've been purchasing via internet for over four years now. And have had better customer service from my online stores than some of the conventional stores with their mark-up and all. It's service like this that wins the customer's loyalty. You can be sure I'll be back!
Thanks again Jim!
Have got cigars from you before and will use you again.
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Robert White 2012/03/13, 10:16 PM
Found it had good variety of brands and shopping was good as the description was with each product.
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Martin Wolff 2010/08/09, 11:35 PM
My favorite cigars have arrived. For my Chinese university students I have posted an article on my web site http://chinaholisticenglish.org “Developing vs. Developed” about the difference between the single Chinese made cigar available within China, through the Government tobacco monopoly, and the free market selection offered by The Cigar Hut, I note that the stock of these are limited so I do not want to say too much about this absolutely fantastic cigar until my next order is filled. Yes I am being selfish. I want mine and yours can be on back order.
What great service, communication and incredibly quick international delivery (delivery to Australia). I did not expect to see my cigars or humidor for another week, imagine my surprise when they all turned up today. Very professionally wrapped and packaged, no chance of damage. Thank you for an exemplary online shopping experience and top of the line products.
