Dear Sirs, It has come to my attention that I, in error, made duplicate orders. I thought they didn't get through and would try them again and now I find I have about three extra orders in two days. I do not know how to rectify this. I know I signed up for them but I just didn't know they were getting through, so I'd try again. Please advise me what we can do. I want to remain a good customer of yours because I love the cigars and your service and the prices. I recommend you to all my friends. Sincerely, Harlan J. Blackstone
(After speaking to Harlan, he decided to have them shipped anyway)
Thanks...I ordered 2 this time!!!!
And, I'll do it again and again. I've found that the seconds are just as good as the ones with the band. I'm running about 5% seconds in the first quality Macanudo Ascots I buy at my local cigar store. Strangely enough, only 2 out of the last 100 seconds I bought were strange. One just had way too much wrapper on it (almost like it was double wrapped) and the other was rolled backwards (it unrolled as I smoked it...but then, I may have lit the wrong end!!) All in all, I'm very very pleased with your seconds. There seems to be a variety that I like too...true ascots, robustos, and maduros all in the same package. I personally like it a lot, as I generally buy Ascots, but sometimes like a change to Maduro or Robust. I can't say THANKS enough times or in enough ways!! LDC.
I wanted to send a note to let you know that I was very impressed with your company. First off, I looked around at several different sites and found your overall prices to be absolutely the lowest of anyone around. I ordered a box of Punch Gran Cru Prince Consorts through the website, but received a box of Monarcas instead. When I called up I spoke with someone named Jim, and he said he would look into it and call me back. He called me promptly within 10 minutes and apologized. I asked if he could discount me the Gran Cru sampler pack as you were out of Prince Consorts. He obliged with no arguments at all and I received it within 1 week. I was very impressed to say the least, and I am definitely a loyal customer now. Thanks again!!
Sincerely, Luke Everett
I have ordered cigars form other on line sources and have found this company to have the best value and freshness than any other. Never have had a bad experience or back order.
M
Miryam 2000/12/12, 12:34 AM
Dear Jim,
Thanks so much for all your trouble. I know you really went out of your way to help me out and I really appreciate it.
Miryam
J
Juan Stringel 2012/03/05, 08:16 PM
Great place. Will recommend to friends
J
John Gallo 2010/09/15, 07:22 PM
I must say thanks to you guys I am able to enjoy a decent stick at a reasonable price. I am retired and disabled living on a fixed income so as I said, big thanks.
J
JH Bullard 2012/04/01, 09:33 PM
The quality, the price, availability, ease, and always a consistent product and smoke. thanks
J
John Cooper 2005/05/17, 05:20 PM
Hi Jim, I just wanted to drop you a line to say thank you for your speed of delivery and excellent quality cigars. I'm enjoying them so much that I had to put another order in! I hope you continue to prosper and thank you for your fabulous service. My regards, John Cooper
D
David Uprichard 2012/01/16, 05:19 PM
First time to buy from Cigar Hut and I am really pleased with the fast and efficient service and excellent product. I will buy from them again.
C
Charlie H. 2009/02/20, 12:28 PM
Wow! Very fast service, even with a Government mule delivering. I just received my sticks and couldn't wait to tear into the box. As I lit up, Bob Marley came on iTunes - adding to the ambiance even though it's 39 degrees out. I think I've just found my "everyday" smoke. I can't share which one - I want to guard against demand. Sincerely, great prices and speedy service. I'd like to see a Cigar Hut T-shirt on your site so that I can display my allegiance. Well done!
Love the prices and it's so easy to surf the site. well done!
A
Anthony E. Triner Sr. 2012/03/01, 08:09 PM
I have been shopping with you through a friend and now by myself for some time. I love your cigars and your pricing is almost always competitive with competition. The only thing that bothers me and will push me to shop elsewhere is your shipping charges and options. What costs me on the average $5 to ship cost $9 with you. Then for a second item I need to ship separately that item costs $6.95 and shipping is $8.95. I cancelled that item and will buy it somewhere else. Getting good prices on cigars is great. Getting wrecked by the shipping completely spoils the on line experience. thanks Anthony E. Triner Sr.
Great site, great prices. Had just what I wanted and it was easy to find.
A
Armando F. 2011/07/07, 07:20 AM
Very happy with the product, best for the price. Armando F.
J
James Johnson 2011/11/16, 05:58 PM
Best site I've found for cigars
S
Sady 2011/11/30, 06:19 PM
Nice site, easy to navigate. needs a sort by option though.
W
William Roach 2011/11/28, 06:17 PM
The cheapest price I could find for my favorite cigar.
L
Lucas Chan 2001/05/07, 10:40 AM
Thanks very much for your care. I'll be a customer of your company for a long time. You're referred to me by a friend.. thanks again.
J
Janine Ferranti 2002/01/27, 01:19 PM
To Whom It May Concern:
Thank you for your prompt service. I was surprised how fast the humidor arrived. I purchased the humidor as a Valentine's Day present for my husband. I opened the box looking for directions on how to use it. There were none. What do I tell my husband to do, to make the humidor work? I saw there was like a round thing that has a "sticky" that glues onto the inside (top) of the humidor. Do we need to add water to it? I apologize for sounding ignorant. Cigar smoking has become a new relaxing pastime for my husband and we are just learning about it. I would appreciate any directions you could give.
Thank you for your cooperation. Janine Ferranti
(We replied to Janine with the humidor set-up instructions by E-mail)
