Hey Jim...I wanted to tell you that your company has by far, the best web page in the cigar retail industry. I have purchased from many online cigar retailers and recently found yours. Your site is very well detailed and very easy to navigate around... and find what I am looking for. Thanks!!!
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D Smith 2012/05/02, 11:13 PM
Shipping is too high compared to other sites
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Steven Kosteriva 2012/01/07, 07:13 PM
Very good service. Quick service and shipping.
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Donald Patterson 2018/06/04, 03:57 PM
If you’re looking for a place to purchase your cigars this would be the site. Not only do they provide quality products, in a timely manner, they are an absolute pleasure to work with. They still are a company that understands what customer service is really all about. That is hard to find in today’s “all about a buck business world”.
I think that The Cigar Hut are one of the best on the net for cigars and their service is the best. I must thank you for the great service and the polite people you have on staff they were very courteous to me when I telephoned and they were very informative which is more than I can say for people here in the UK when I telephone them. Yours B H Lawless
Dear Jim,
Thanks so much for all your trouble. I know you really went out of your way to help me out and I really appreciate it.
Miryam
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Mario Garitta 2015/06/24, 11:54 AM
The products from this store are always as fresh as a spring rose on the 1st of May! The Cigar Hut is the only place I shop for cigars. No need to go anywhere else! The order comes right away and the staff always helps if there are any problems. I would give it a five star rating! G
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Lyell Chapman 2001/03/01, 12:18 PM
Hi Jim! I ordered another round of Macanudo Ascot Seconds last Friday, Once again, YOU and yours offer a tremendous service. I'm just now getting ready to go out and burn another one of those that I had to buy at the Tobacco Barn at the Pentagon City Mall...(since I didn't get them ordered from you in time). Guess what? One of these FIRST quality cigars is wrapped wrong and came apart in my hands as soon as I got the plastic off. Another from the same box had bits and pieces of the inner wrapper all over it. THIS one has a break just above the ring. YOUR seconds are better quality. Out of the two tins I bought on Tuesday, five thus far have had something wrong with them. That's a 25% bozo rate. But YOUR seconds??? well...now and then I get one wrapped wrong, but I'm finding only about two out a hundred that have any problems whatsoever. Funny...pay less for seconds and get better quality than the firsts I get at the mall...go figure.
I order cigars for my husband, who thinks they are great! Always arrive on schedule and in perfect condition
L
Louis Zadotti 2002/08/26, 01:11 PM
I just want to let you know how pleased I am with my 75 count sapelli burl humidor deluxe. I ordered it three days ago and I already received it. Not only was the price great, it got here real quick. As for me, this is the only site I will order from. Looking forward to doing more business with you guys.
I have ordered cigars form other on line sources and have found this company to have the best value and freshness than any other. Never have had a bad experience or back order.
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Nancy Harju 2012/03/20, 09:25 PM
Great site, great prices. Had just what I wanted and it was easy to find.
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Willern F. Koblinski 2001/04/14, 10:39 AM
Good Morning: This is just a note to let you know I received the two boxes of cigars in good order and super fast shipping, you guys are A1 OK in my book, will tell every one I know of your excellent service, shipping and also communication, of all of the horror stories, I have heard of ordering things on the net, my purchase, and order / receipt thereof made for a most pleasurable experience , I look forward to doing business with you folks in the future, thanks again for a super deal and transaction
Love the prices and it's so easy to surf the site. well done!
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Carl Carless 2000/07/12, 06:50 PM
Dear Jim,
Thanks for taking care of this. I have been pleased with the products that I did receive. I will be visiting your site again and most likely placing future orders.
Thank you again for your attention to this matter.
L
Lyell Chapman 2001/01/17, 08:12 AM
Thanks...I ordered 2 this time!!!!
And, I'll do it again and again. I've found that the seconds are just as good as the ones with the band. I'm running about 5% seconds in the first quality Macanudo Ascots I buy at my local cigar store. Strangely enough, only 2 out of the last 100 seconds I bought were strange. One just had way too much wrapper on it (almost like it was double wrapped) and the other was rolled backwards (it unrolled as I smoked it...but then, I may have lit the wrong end!!) All in all, I'm very very pleased with your seconds. There seems to be a variety that I like too...true ascots, robustos, and maduros all in the same package. I personally like it a lot, as I generally buy Ascots, but sometimes like a change to Maduro or Robust. I can't say THANKS enough times or in enough ways!! LDC.
