Hi Jim! I ordered another round of Macanudo Ascot Seconds last Friday, Once again, YOU and yours offer a tremendous service. I'm just now getting ready to go out and burn another one of those that I had to buy at the Tobacco Barn at the Pentagon City Mall...(since I didn't get them ordered from you in time). Guess what? One of these FIRST quality cigars is wrapped wrong and came apart in my hands as soon as I got the plastic off. Another from the same box had bits and pieces of the inner wrapper all over it. THIS one has a break just above the ring. YOUR seconds are better quality. Out of the two tins I bought on Tuesday, five thus far have had something wrong with them. That's a 25% bozo rate. But YOUR seconds??? well...now and then I get one wrapped wrong, but I'm finding only about two out a hundred that have any problems whatsoever. Funny...pay less for seconds and get better quality than the firsts I get at the mall...go figure.
Great website. Purchased a humidor and some accessories that had some positive reviews. Cant wait to receive them. Plenty of products to choose from and an endless supply of cigars to pick from.
M
Michael J Flores 2002/11/12, 02:48 PM
After discovering that I may have a conflict with the delivery method that I chose and the last minute obligation for travel. Jim made the offer to upgrade my delivery method (with no additional charge) to assure the arrival of my box of supreme cigars prior to my departure. I received my cigars as promised and they were in excellent condition. I've been purchasing via internet for over four years now. And have had better customer service from my online stores than some of the conventional stores with their mark-up and all. It's service like this that wins the customer's loyalty. You can be sure I'll be back!
Thanks again Jim!
I have found my dealings fully satisfying by quality and pricing.
A
Alan Clark 2012/02/24, 08:00 PM
Always a good place to shop
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Gerry A. 2011/11/10, 07:26 AM
Enjoy doing business with Cigar Hut and will continue to do so.
C
Corey Woods 2012/01/27, 07:41 PM
These cigars are exactly what I wanted! They were on time and The Cigar Hut made the whole experience very personal. Thank you all :)
A
Anthony E. Triner Sr. 2012/03/01, 08:09 PM
I have been shopping with you through a friend and now by myself for some time. I love your cigars and your pricing is almost always competitive with competition. The only thing that bothers me and will push me to shop elsewhere is your shipping charges and options. What costs me on the average $5 to ship cost $9 with you. Then for a second item I need to ship separately that item costs $6.95 and shipping is $8.95. I cancelled that item and will buy it somewhere else. Getting good prices on cigars is great. Getting wrecked by the shipping completely spoils the on line experience. thanks Anthony E. Triner Sr.
I have not found a place that has better products or pricing on the net. Keep up the great work.
M
Mario Garitta 2015/06/24, 11:54 AM
The products from this store are always as fresh as a spring rose on the 1st of May! The Cigar Hut is the only place I shop for cigars. No need to go anywhere else! The order comes right away and the staff always helps if there are any problems. I would give it a five star rating! G
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Geoffrey H. 2004/02/10, 10:42 AM
After looking at various cigar shops for a new humidor I decided to order one from your website. I just received the humidor yesterday and I am writing to compliment you on your speed of service and the quality of your products. Not only did I find exactly what I was looking for, but I paid about 50% of the retail price. It's great to find a company that still takes pride in quality and service.
Wow! Very fast service, even with a Government mule delivering. I just received my sticks and couldn't wait to tear into the box. As I lit up, Bob Marley came on iTunes - adding to the ambiance even though it's 39 degrees out. I think I've just found my "everyday" smoke. I can't share which one - I want to guard against demand. Sincerely, great prices and speedy service. I'd like to see a Cigar Hut T-shirt on your site so that I can display my allegiance. Well done!
Thanks very much for your care. I'll be a customer of your company for a long time. You're referred to me by a friend.. thanks again.
J
John Behan 2012/01/27, 07:43 PM
I like the huge selection of cigars to choose from
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Gerry Adams 2012/04/19, 10:03 PM
Have done business with Cigar Hut for some time and will continue to do so.
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K Joel 2011/12/14, 06:51 PM
It is easy inexpensive place to buy cigars
M
Mark Mitchell 2012/08/11, 11:17 PM
It was easy to order and the website is very functional
C
Carl Gaeckler 2012/02/03, 07:47 PM
I've been very happy with their products and prices.
R
Rick 2000/11/08, 07:44 AM
It is refreshing these days to deal with a "Real" person when ordering over the internet and that is exactly what I got with Cigar Hut ! My contact with Jim has been a pleasure. I am very careful when it comes to buying over the net I want convenience of course Most important though is the best quality at the best price or I would not bother. I get that and much more with my friend Jim at Cigar Hut. Rick
