The quality, the price, availability, ease, and always a consistent product and smoke. thanks
R
Ray Ross 2007/08/14, 02:17 PM
Well - you guys really impressed me. My address somehow got changed in your database. I contacted you after my shipment had already been sent and you really surprised me! You re-shipped my order to the correct address in record time! I've never had this type of service! Cigar Hut, you've got a new customer for life! I'll make sure that I pass this info to all my friends.
Easy to work with, was looking for a good cigar at a good price and found it at The Cigar Hut.
T
Tyler W. 2011/10/21, 04:08 PM
You are the best. I recommend you to all my friends.
L
Lyell Chapman 2001/02/15, 10:39 PM
Hi Jim, This is great! I was down to my last 6 and the package was here when I got home from work this evening. They got here faster than the email with the tracking number! Thanks again for a job well done! Lyell
D
Donald Patterson 2015/10/29, 12:02 PM
Great products and even better service. Several orders ago there was a problem with the Postal Service (USPS) and my order was for 2 boxes of cigars. When it finally arrived only 15 cigars were there, the box was broken and of the 15 cigars, some flattened and a note from the postal service saying 'sometimes problems happen". Really. Cigar Hut immediately sent, overnight, 2 next boxes. This time UPS. GREAT SERVICE. They dealt with the Post Office. Made it right immediately. That's the type of customer service they provide.
I've got to say this is the best cigar store on the web. I have never been treated better by a salesman by the name of Jim, what a great guy not to mention he is very cigar smart. I buy the Macanudo seconds and if you can close your eyes and draw on one and tell the difference between the seconds and the ones that aren't your a better man than me. They are always fast and on time. Thanks Jim
Thanks for taking care of this. I have been pleased with the products that I did receive. I will be visiting your site again and most likely placing future orders.
Thank you again for your attention to this matter.
L
Linda McC. 2012/02/29, 10:01 PM
Love Cigar Hut and Jim!
F
Freddie Cook 2011/11/25, 08:11 PM
I have found my dealings fully satisfying by quality and pricing.
G
Geoffrey H. 2004/02/10, 12:42 PM
After looking at various cigar shops for a new humidor I decided to order one from your website. I just received the humidor yesterday and I am writing to compliment you on your speed of service and the quality of your products. Not only did I find exactly what I was looking for, but I paid about 50% of the retail price. It's great to find a company that still takes pride in quality and service.
Have been a customer for several years and am impressed with the continued quality and customer satisfaction.
J
Joe Wilcox 2000/11/02, 08:52 AM
Thank you for your prompt reply, looking forward to doing business with your company now and in the future.
G
Gerry Adams 2012/01/11, 09:14 PM
Doing business with Cigar Hut has been very pleasant, will continue to do business with Cigar Hut in the future.
J
John Behan 2012/01/27, 09:43 PM
I like the huge selection of cigars to choose from
W
William F. Millsaps 2009/02/04, 01:23 PM
Just received my order from The Cigar Hut. Thank you for such prompt shipping. As for the four-fer of Sumatran Toros I just received, I couldn't be happier. Smooth, spicy, and such a great aftertaste... perfect with a shot or two of single malt! I've done business with a couple of your competitors... I am a confirmed customer at The Cigar Hut now. Thank You!!
Just wanted to send you a line and tell you thank you. Your prices, ease of ordering and timely shipping are super. Also, you always have what I want in stock. Thanks again. .
C
Charles Border 2000/07/21, 11:01 AM
I received my order and and am very happy with the extra time that you took to track down the problems. I look forward to doing more business with The Cigar Hut in the future.