Thanks so much for all your trouble. I know you really went out of your way to help me out and I really appreciate it.
Luke Everett 2001/02/21, 08:17 PM
I wanted to send a note to let you know that I was very impressed with your company. First off, I looked around at several different sites and found your overall prices to be absolutely the lowest of anyone around. I ordered a box of Punch Gran Cru Prince Consorts through the website, but received a box of Monarcas instead. When I called up I spoke with someone named Jim, and he said he would look into it and call me back. He called me promptly within 10 minutes and apologized. I asked if he could discount me the Gran Cru sampler pack as you were out of Prince Consorts. He obliged with no arguments at all and I received it within 1 week. I was very impressed to say the least, and I am definitely a loyal customer now. Thanks again!!
Sincerely, Luke Everett
Good product at a good price. Quick delivery. Rarely have out of stock items.
D. Irban 2011/09/26, 01:52 PM
Great place to shop
Brent Johnson 2009/05/06, 01:37 PM
I found my cigar shop. Ordered Sunday night and had the smokes on Wednesday! 2 day shipping? I love it. Great prices, great shipping, what more can you ask for?
G Maddux 2012/02/29, 09:05 PM
Have got cigars from you before and will use you again.
Steven Kosteriva 2011/12/06, 07:30 PM
I have ordered from The Cigar Hut before and have been very satisfied with every order and the quality of the products.
Nancy Harju 2012/03/20, 10:25 PM
Great site, great prices. Had just what I wanted and it was easy to find.
Janine Ferranti 2002/01/27, 02:19 PM
To Whom It May Concern:
Thank you for your prompt service. I was surprised how fast the humidor arrived. I purchased the humidor as a Valentine's Day present for my husband. I opened the box looking for directions on how to use it. There were none. What do I tell my husband to do, to make the humidor work? I saw there was like a round thing that has a "sticky" that glues onto the inside (top) of the humidor. Do we need to add water to it? I apologize for sounding ignorant. Cigar smoking has become a new relaxing pastime for my husband and we are just learning about it. I would appreciate any directions you could give.
Thank you for your cooperation. Janine Ferranti
(We replied to Janine with the humidor set-up instructions by E-mail)
I have changed my mind and would like you to ship my order as soon as possible. I have checked around and your prices are still the best. Thank you once again. Bill K.
Jacob R. 2010/10/13, 01:01 PM
I have ordered your products for a number of years now. If I had only one word to describe my experience, it would be "outstanding"!!!
Brian N 2012/01/13, 08:21 PM
I found exactly what I was looking for at a fair price.
David Oberlander 2007/06/11, 03:34 PM
I've used Cigar Hut for years. They are friendly and prompt. I've never had a problem with them. They have an exhaustive collection and outstanding customer service/shipping options. 10/10.
Donald Patterson 2020/03/23, 05:10 PM
While we will all get through this Covid-19 challenge we all face I decided that a good cigar, or 2, from Cigar Hut would be make it a little more bearable. Thank you Cigar Hut for your years of great service, great product and especially during these tough times. Be safe.
Geoffrey H. 2004/02/10, 11:42 AM
After looking at various cigar shops for a new humidor I decided to order one from your website. I just received the humidor yesterday and I am writing to compliment you on your speed of service and the quality of your products. Not only did I find exactly what I was looking for, but I paid about 50% of the retail price. It's great to find a company that still takes pride in quality and service.
What great service, communication and incredibly quick international delivery (delivery to Australia). I did not expect to see my cigars or humidor for another week, imagine my surprise when they all turned up today. Very professionally wrapped and packaged, no chance of damage. Thank you for an exemplary online shopping experience and top of the line products.