If your looking for a great place to purchase your cigars, this is the place. In today's fast paced, get it done world they still remember what customer service is all about. If they have a problem, which is very rare, they fix it immediately. I had a delivery that was placed against my garage door. Needless to say when I backed out of my garage and yes right over the box of my favorite cigars, they were flattened. I email them and they immediately overnighted me a new box. No questions or "you should have looked" Plain and simply they made it right. It gave me reason to feel that customer service was still practiced by someone. Customer service is alive and well here. As an added bonus, they have great cigars !!!
I did a Google search for Internet cigar merchants. Spent a few minutes price shopping and you were $30 less than the competition for the Ashton Maduro's I ordered. And about half what I would pay locally with all the taxes. Thanks!
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Rick L. 2011/10/07, 10:26 AM
Best prices and fastest delivery anywhere.
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Donald Patterson 2019/07/23, 04:44 PM
Once again, sitting on the patio after golf, I listened to friends complain about the lack of service they receive from companies they order their cigars from. I tell them if they want great service, a great product at good prices they need to shop at the Cigar Hut. This is the company who “service” is their middle name. So stop the complaining get on your damn self ounce and order from a place that provides great service Or quit complaining to me.
This company is the one place I can get a specific item and will recommend this company and item.
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Jim Mizel 2005/04/26, 02:04 PM
To the wonderful people at Cigar Hut, You people are incredible!
I just received my order. The packaging and delivery was very professional! I am very impressed, and very pleased! We'll be doing much more business in the near future. Many thanks to the people of The Cigar Hut. Sincerely, Jim Mizel
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Rick 2000/11/08, 09:44 AM
It is refreshing these days to deal with a "Real" person when ordering over the internet and that is exactly what I got with Cigar Hut ! My contact with Jim has been a pleasure. I am very careful when it comes to buying over the net I want convenience of course Most important though is the best quality at the best price or I would not bother. I get that and much more with my friend Jim at Cigar Hut. Rick
Jim, Thank you for the quick reply! Your web site is an example of a very functional internet experience - my wife was impressed that she could educate herself and pick out the right humidor for me secretly because of your site. The delivery went smoothly, the product looks great and now your follow up is another example of total customer service. Thank you!
We had an initial problem but the owner took care of it and I appreciate his willingness to work with me. It made me a appreciative customer.
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Gerald Hartmann 2012/02/01, 09:47 PM
This was a very easy shopping experience. Thank You
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Martin Wolff 2010/08/09, 11:35 PM
My favorite cigars have arrived. For my Chinese university students I have posted an article on my web site http://chinaholisticenglish.org “Developing vs. Developed” about the difference between the single Chinese made cigar available within China, through the Government tobacco monopoly, and the free market selection offered by The Cigar Hut, I note that the stock of these are limited so I do not want to say too much about this absolutely fantastic cigar until my next order is filled. Yes I am being selfish. I want mine and yours can be on back order.
Great Service and Product please keep up the good work
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Stephen Eubanks 2011/12/12, 08:49 PM
This is the first time ordering from The Cigar Hut. The ordering process was easy. They had the cheapest price on the internet for this product.
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M Fardone 2012/04/12, 10:48 PM
Great website. Purchased a humidor and some accessories that had some positive reviews. Cant wait to receive them. Plenty of products to choose from and an endless supply of cigars to pick from.
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Charles Border 2000/07/21, 11:01 AM
I received my order and and am very happy with the extra time that you took to track down the problems. I look forward to doing more business with The Cigar Hut in the future.
Thank you again.
CB
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Jeremy Belcher 2011/06/21, 12:10 PM
I love these guys - excellent service and a great range of products.
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Michael J Flores 2002/11/12, 04:48 PM
After discovering that I may have a conflict with the delivery method that I chose and the last minute obligation for travel. Jim made the offer to upgrade my delivery method (with no additional charge) to assure the arrival of my box of supreme cigars prior to my departure. I received my cigars as promised and they were in excellent condition. I've been purchasing via internet for over four years now. And have had better customer service from my online stores than some of the conventional stores with their mark-up and all. It's service like this that wins the customer's loyalty. You can be sure I'll be back!
Thanks again Jim!
