Everything was above expectations. I will definitely recommend Cigar Hut.
C
C Schaumburg 2011/12/13, 06:50 PM
Good store, nice selection.
B
Brian H. 2011/11/03, 12:24 PM
Switched to Cigar Hut after having issues with Thompson. So far I have been very pleased with them.
L
Lyell Chapman 2001/03/01, 12:18 PM
Hi Jim! I ordered another round of Macanudo Ascot Seconds last Friday, Once again, YOU and yours offer a tremendous service. I'm just now getting ready to go out and burn another one of those that I had to buy at the Tobacco Barn at the Pentagon City Mall...(since I didn't get them ordered from you in time). Guess what? One of these FIRST quality cigars is wrapped wrong and came apart in my hands as soon as I got the plastic off. Another from the same box had bits and pieces of the inner wrapper all over it. THIS one has a break just above the ring. YOUR seconds are better quality. Out of the two tins I bought on Tuesday, five thus far have had something wrong with them. That's a 25% bozo rate. But YOUR seconds??? well...now and then I get one wrapped wrong, but I'm finding only about two out a hundred that have any problems whatsoever. Funny...pay less for seconds and get better quality than the firsts I get at the mall...go figure.
Good product at a good price. Quick delivery. Rarely have out of stock items.
L
Lori Ryan 2011/12/04, 06:28 PM
Buying gift and not all that knowledgeable about cigars. The website was set up so that i could find the info I needed to make my selection.
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Gerry Adams 2012/01/11, 07:14 PM
Doing business with Cigar Hut has been very pleasant, will continue to do business with Cigar Hut in the future.
D
David Uprichard 2012/01/16, 05:19 PM
First time to buy from Cigar Hut and I am really pleased with the fast and efficient service and excellent product. I will buy from them again.
H
Harlan J. Blackstone 2001/02/04, 06:59 AM
Dear Sirs, It has come to my attention that I, in error, made duplicate orders. I thought they didn't get through and would try them again and now I find I have about three extra orders in two days. I do not know how to rectify this. I know I signed up for them but I just didn't know they were getting through, so I'd try again. Please advise me what we can do. I want to remain a good customer of yours because I love the cigars and your service and the prices. I recommend you to all my friends. Sincerely, Harlan J. Blackstone
(After speaking to Harlan, he decided to have them shipped anyway)
Jim, Thank you for the quick reply! Your web site is an example of a very functional internet experience - my wife was impressed that she could educate herself and pick out the right humidor for me secretly because of your site. The delivery went smoothly, the product looks great and now your follow up is another example of total customer service. Thank you!
I have been a customer of them since 1999. Here it is 2015 and I still order from Cigar Hut and they still hold true, good prices and great service from Cigar Hut.
J
Jeremy Belcher 2011/06/21, 12:10 PM
I love these guys - excellent service and a great range of products.
M
M Thomas 2011/11/25, 06:13 PM
I have great service and the smoke have shown up on time. The price is good. Could be cheaper, but we all want that hahaha.
A
Anthony D. 2011/08/16, 05:44 AM
Great selection and prompt service.
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Vidette Ryan 2018/11/08, 02:06 PM
Fantastic service. Excellent quality. Total reliable and I am purchasing for years and extremely happy. No hesitation in recommending the company.
M
Mike VanVorst 2001/12/20, 09:03 PM
WOW!! That's what I said to myself, twice! This is a busy time of year (the week before Christmas), but I just had to take a minute and send a quick little note. I went to my local tobacco chain store to get my wife her favorite cigars for Christmas. They didn't have them in stock. It is the week before Christmas and my only hope was to shop the Internet for the cigars. I found your website, ordered, and hoped that I would receive my order by Christmas. I couldn't believe when the UPS woman was at my door within 48 hours of my order. I found another product that I wanted to order that night and did, and hoped it would arrive as fast. It sure did. It was at my door within 24 hours. If the quality of the product is as good as the timeliness of your admin. and distribution operations I will be very happy. I really appreciate the prompt service. Thanks,
I have been shopping with you through a friend and now by myself for some time. I love your cigars and your pricing is almost always competitive with competition. The only thing that bothers me and will push me to shop elsewhere is your shipping charges and options. What costs me on the average $5 to ship cost $9 with you. Then for a second item I need to ship separately that item costs $6.95 and shipping is $8.95. I cancelled that item and will buy it somewhere else. Getting good prices on cigars is great. Getting wrecked by the shipping completely spoils the on line experience. thanks Anthony E. Triner Sr.
Good Morning: This is just a note to let you know I received the two boxes of cigars in good order and super fast shipping, you guys are A1 OK in my book, will tell every one I know of your excellent service, shipping and also communication, of all of the horror stories, I have heard of ordering things on the net, my purchase, and order / receipt thereof made for a most pleasurable experience , I look forward to doing business with you folks in the future, thanks again for a super deal and transaction
Thank you for the offer, but I believe I would rather have the Hemingway Signature Cigars. So I would like to cancel my order and receive my check back. In the future though, I will definitely do business with you and tell my friends what a great customer service program you have to offer. Thank you,
