I have been shopping with you through a friend and now by myself for some time. I love your cigars and your pricing is almost always competitive with competition. The only thing that bothers me and will push me to shop elsewhere is your shipping charges and options. What costs me on the average $5 to ship cost $9 with you. Then for a second item I need to ship separately that item costs $6.95 and shipping is $8.95. I cancelled that item and will buy it somewhere else. Getting good prices on cigars is great. Getting wrecked by the shipping completely spoils the on line experience. thanks Anthony E. Triner Sr.
I have always had a good experience buying from them!
M
M Frizzell 2012/04/06, 10:36 PM
Needed a cigar humidor for a gift. Shopped around quite a bit. Found the perfect model at The Cigar Hut at the best price.
A
Arnold Hryciuk 2001/05/30, 01:53 AM
Hi Jim , Last Friday I received my deluxe burl humidor. I am quite pleased with the quality, fit, and finish of it especially for such a low price. Thanks again for going the extra mile by getting your US warehouse to ship my order internationally by mail. It's nice to know there are still companies out there that take pride in good customer service. It was a pleasure doing business with you, thanks again.
I wanted to send a note to let you know that I was very impressed with your company. First off, I looked around at several different sites and found your overall prices to be absolutely the lowest of anyone around. I ordered a box of Punch Gran Cru Prince Consorts through the website, but received a box of Monarcas instead. When I called up I spoke with someone named Jim, and he said he would look into it and call me back. He called me promptly within 10 minutes and apologized. I asked if he could discount me the Gran Cru sampler pack as you were out of Prince Consorts. He obliged with no arguments at all and I received it within 1 week. I was very impressed to say the least, and I am definitely a loyal customer now. Thanks again!!
Sincerely, Luke Everett
I've used Cigar Hut for years. They are friendly and prompt. I've never had a problem with them. They have an exhaustive collection and outstanding customer service/shipping options. 10/10.
C
C Jett 2012/01/20, 09:34 PM
Your service is excellent.
K
Krissy Hurley 2001/01/25, 12:17 PM
Thank you for the offer, but I believe I would rather have the Hemingway Signature Cigars. So I would like to cancel my order and receive my check back. In the future though, I will definitely do business with you and tell my friends what a great customer service program you have to offer. Thank you,
Dear Jim,
Thank you for your speedy reply and detailed answer which addressed all of my questions. You are clearly a professional and I will recommend The Cigar Hut to everyone I know.
T
Tyler W. 2011/10/21, 04:08 PM
You are the best. I recommend you to all my friends.
W
William S. 2010/12/27, 02:00 PM
I was very pleased with the ease of purchasing at The Cigar Hut.
F
Fred B. 2011/03/03, 05:09 PM
This is a good place to get cigars at a fair price.
E
Eric Thomas 2002/03/16, 12:18 PM
Upon placing his order, Mr. Thomas included this note:
So far so good. If all goes well, I will say with most sincerity that this is the ONLY place to buy cigars!!!
(After receiving his order he sent us this comment:)
You guys ROCK! I just received my Puros and they are perfect! I just smoked one of the Maduros and it was quite nice. Thanks a lot and you will be getting more orders from this happy camper..
The quality, the price, availability, ease, and always a consistent product and smoke. thanks
K
Kevin Jeon 2012/03/02, 10:13 PM
Love the prices and it's so easy to surf the site. well done!
J
James Johnson 2011/11/16, 07:58 PM
Best site I've found for cigars
J
Janine Ferranti 2002/01/27, 03:19 PM
To Whom It May Concern:
Thank you for your prompt service. I was surprised how fast the humidor arrived. I purchased the humidor as a Valentine's Day present for my husband. I opened the box looking for directions on how to use it. There were none. What do I tell my husband to do, to make the humidor work? I saw there was like a round thing that has a "sticky" that glues onto the inside (top) of the humidor. Do we need to add water to it? I apologize for sounding ignorant. Cigar smoking has become a new relaxing pastime for my husband and we are just learning about it. I would appreciate any directions you could give.
Thank you for your cooperation. Janine Ferranti
(We replied to Janine with the humidor set-up instructions by E-mail)
After looking at various cigar shops for a new humidor I decided to order one from your website. I just received the humidor yesterday and I am writing to compliment you on your speed of service and the quality of your products. Not only did I find exactly what I was looking for, but I paid about 50% of the retail price. It's great to find a company that still takes pride in quality and service.
