I have been shopping with you through a friend and now by myself for some time. I love your cigars and your pricing is almost always competitive with competition. The only thing that bothers me and will push me to shop elsewhere is your shipping charges and options. What costs me on the average $5 to ship cost $9 with you. Then for a second item I need to ship separately that item costs $6.95 and shipping is $8.95. I cancelled that item and will buy it somewhere else. Getting good prices on cigars is great. Getting wrecked by the shipping completely spoils the on line experience. thanks Anthony E. Triner Sr.
Jim, Thank you for the quick reply! Your web site is an example of a very functional internet experience - my wife was impressed that she could educate herself and pick out the right humidor for me secretly because of your site. The delivery went smoothly, the product looks great and now your follow up is another example of total customer service. Thank you!
Everything was above expectations. I will definitely recommend Cigar Hut.
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C Jett 2012/01/20, 09:34 PM
Your service is excellent.
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Monte M 2003/06/09, 11:05 PM
Just wanted to send you a line and tell you thank you. Your prices, ease of ordering and timely shipping are super. Also, you always have what I want in stock. Thanks again. .
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Gerry Adams 2012/04/19, 11:03 PM
Have done business with Cigar Hut for some time and will continue to do so.
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D Smith 2012/05/02, 11:13 PM
Shipping is too high compared to other sites
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Chris Webb 2001/04/09, 11:27 AM
Thank you for your previous assistance. I am still looking for some hard-to-find cigars for my home humidor. This is my weekly stock inquiry. I thank you again for taking the time to respond to me and to help further develop our business relationship. I sincerely appreciate fellow cigar enthusiasts who are professional business people, especially in light of how many unscrupulous retailers and suppliers are out there who like to price-gouge when certain cigars are in low supply. Live and learn right?
Jim, Yes we did receive them and they look great! Thank you for a great product, I will be in touch in the future. Bob
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William F. Millsaps 2009/02/04, 01:23 PM
Just received my order from The Cigar Hut. Thank you for such prompt shipping. As for the four-fer of Sumatran Toros I just received, I couldn't be happier. Smooth, spicy, and such a great aftertaste... perfect with a shot or two of single malt! I've done business with a couple of your competitors... I am a confirmed customer at The Cigar Hut now. Thank You!!
When the China Post called today I hesitated because we are in our 9th consecutive day of 40 C heat and the hot rain is unpredictable. But the thought of receiving 2 boxes of Don Rafael Churchill Maduro was just too much. So I jumped on my new Ebike and ventured for to brave the heat. This package was in excellent condition and arrived just 6 days after shipping from the US.
On the way home I stopped at my favorite tea house for a cup of hot tea and my first Don Rafael Maduro. (Hot tea keeps you thin, cool and it is social.) When I opened my package before the inquiring Chinese eyes, we were all surprised to find wooden boxes. How classy!
When I took out a cigar the Chinese all stepped backwards and started excitedly chatting about the contents of my box.
This cigar has my kind of really dark and tasty wrapper, only to be exceeded by the smooth cool even draw. The Chinese were amazed and would not accept a cigar. They were fearful of such a huge smoke. The ash hangs on for what seems to be forever, adding to the rich taste and cool draw. One hour later, with my last puff, I said good bye to my Chinese friends who seemed perplexed that I could stand and walk after smoking such a big cigarette. I enjoyed this cigar so much I rushed home to light up another.
I've got to say this is the best cigar store on the web. I have never been treated better by a salesman by the name of Jim, what a great guy not to mention he is very cigar smart. I buy the Macanudo seconds and if you can close your eyes and draw on one and tell the difference between the seconds and the ones that aren't your a better man than me. They are always fast and on time. Thanks Jim
I've been very happy with their products and prices.
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Gary K 2015/06/27, 01:01 PM
I have been a customer of them since 1999. Here it is 2015 and I still order from Cigar Hut and they still hold true, good prices and great service from Cigar Hut.
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Gerry A. 2011/11/10, 09:26 AM
Enjoy doing business with Cigar Hut and will continue to do so.
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Anthony D. 2011/08/16, 05:44 AM
Great selection and prompt service.
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Lori Ryan 2011/12/04, 08:28 PM
Buying gift and not all that knowledgeable about cigars. The website was set up so that i could find the info I needed to make my selection.
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Brian J. Rudick 2005/01/29, 06:41 PM
Jim, Thank you. I really appreciate your efforts. I received the cigars today. That is fantastic customer service. I will be sure to tell everyone about how easy it was to get these great cigars. Thank you so much.
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Kevin Jeon 2012/03/02, 10:13 PM
Love the prices and it's so easy to surf the site. well done!
