What great service, communication and incredibly quick international delivery (delivery to Australia). I did not expect to see my cigars or humidor for another week, imagine my surprise when they all turned up today. Very professionally wrapped and packaged, no chance of damage. Thank you for an exemplary online shopping experience and top of the line products.
I found my cigar shop. Ordered Sunday night and had the smokes on Wednesday! 2 day shipping? I love it. Great prices, great shipping, what more can you ask for?
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Vince M. 2011/08/04, 06:00 AM
I checked several sites and you guys are well below the competition on pricing. Easy to use site, and offered a bundle price on what I wanted. "I shall return."
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Lee Savage 2004/01/08, 01:31 PM
Great Cigar Website! This is the *first* cigar site I have seen that displays the origins of the filler, binder and wrapper origins as well as other useful information (i.e. dimensions, flavor, etc.) for all decent cigars on the market today. This is very useful information and some of the cigar prices are the cheapest I've seen anywhere.
Thanks for taking care of this. I have been pleased with the products that I did receive. I will be visiting your site again and most likely placing future orders.
Thank you again for your attention to this matter.
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C. O'hara 2011/11/10, 07:48 PM
This is a very easy website to navigate and the check out process went very smoothly.
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Raymond Marcom 2012/02/15, 09:54 PM
The products I have ordered have arrive in perfect condition. Cigar Huts prices are very good and my overall experience has been very good. The only negative would be their shipping costs are a little higher than most places I do business with.
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Krissy Hurley 2001/01/25, 12:17 PM
Thank you for the offer, but I believe I would rather have the Hemingway Signature Cigars. So I would like to cancel my order and receive my check back. In the future though, I will definitely do business with you and tell my friends what a great customer service program you have to offer. Thank you,
Well - you guys really impressed me. My address somehow got changed in your database. I contacted you after my shipment had already been sent and you really surprised me! You re-shipped my order to the correct address in record time! I've never had this type of service! Cigar Hut, you've got a new customer for life! I'll make sure that I pass this info to all my friends.
Good product at a good price. Quick delivery. Rarely have out of stock items.
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Bernie K 2001/06/18, 03:30 PM
I've got to say this is the best cigar store on the web. I have never been treated better by a salesman by the name of Jim, what a great guy not to mention he is very cigar smart. I buy the Macanudo seconds and if you can close your eyes and draw on one and tell the difference between the seconds and the ones that aren't your a better man than me. They are always fast and on time. Thanks Jim
Very satisfied with prices, shipping charges. I'll be back and recommend The Cigar Hut to my friends.
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Gerald Hartmann 2012/02/01, 09:47 PM
This was a very easy shopping experience. Thank You
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Mike VanVorst 2001/12/20, 11:03 PM
WOW!! That's what I said to myself, twice! This is a busy time of year (the week before Christmas), but I just had to take a minute and send a quick little note. I went to my local tobacco chain store to get my wife her favorite cigars for Christmas. They didn't have them in stock. It is the week before Christmas and my only hope was to shop the Internet for the cigars. I found your website, ordered, and hoped that I would receive my order by Christmas. I couldn't believe when the UPS woman was at my door within 48 hours of my order. I found another product that I wanted to order that night and did, and hoped it would arrive as fast. It sure did. It was at my door within 24 hours. If the quality of the product is as good as the timeliness of your admin. and distribution operations I will be very happy. I really appreciate the prompt service. Thanks,
Great site, great prices. Had just what I wanted and it was easy to find.
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Janine Ferranti 2002/01/27, 03:19 PM
To Whom It May Concern:
Thank you for your prompt service. I was surprised how fast the humidor arrived. I purchased the humidor as a Valentine's Day present for my husband. I opened the box looking for directions on how to use it. There were none. What do I tell my husband to do, to make the humidor work? I saw there was like a round thing that has a "sticky" that glues onto the inside (top) of the humidor. Do we need to add water to it? I apologize for sounding ignorant. Cigar smoking has become a new relaxing pastime for my husband and we are just learning about it. I would appreciate any directions you could give.
Thank you for your cooperation. Janine Ferranti
(We replied to Janine with the humidor set-up instructions by E-mail)
My cigar of choice isn't always available, but that is the same with other stores .I've never had a problem with The Cigar Hut and will continue to use and refer customers until I do
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Bob Lancaster 2001/02/23, 12:43 PM
Jim, Yes we did receive them and they look great! Thank you for a great product, I will be in touch in the future. Bob
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Charles Border 2000/07/21, 11:01 AM
I received my order and and am very happy with the extra time that you took to track down the problems. I look forward to doing more business with The Cigar Hut in the future.
Thank you again.
CB
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Arnold Hryciuk 2001/05/30, 01:53 AM
Hi Jim , Last Friday I received my deluxe burl humidor. I am quite pleased with the quality, fit, and finish of it especially for such a low price. Thanks again for going the extra mile by getting your US warehouse to ship my order internationally by mail. It's nice to know there are still companies out there that take pride in good customer service. It was a pleasure doing business with you, thanks again.
