Dear Sirs, It has come to my attention that I, in error, made duplicate orders. I thought they didn't get through and would try them again and now I find I have about three extra orders in two days. I do not know how to rectify this. I know I signed up for them but I just didn't know they were getting through, so I'd try again. Please advise me what we can do. I want to remain a good customer of yours because I love the cigars and your service and the prices. I recommend you to all my friends. Sincerely, Harlan J. Blackstone
(After speaking to Harlan, he decided to have them shipped anyway)
GREAT SELECTION................ESPECIALLY THE ALTERNATIVE CIGAR PRODUCTS..............LIKE THE 4-FER DEALS...............AL
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David S. 2003/06/25, 05:44 PM
Jim, Thank you for the quick reply! Your web site is an example of a very functional internet experience - my wife was impressed that she could educate herself and pick out the right humidor for me secretly because of your site. The delivery went smoothly, the product looks great and now your follow up is another example of total customer service. Thank you!
We love The Cigar Hut. We have been shopping with Jim since 2007.
J
Jim Mizel 2005/04/26, 02:04 PM
To the wonderful people at Cigar Hut, You people are incredible!
I just received my order. The packaging and delivery was very professional! I am very impressed, and very pleased! We'll be doing much more business in the near future. Many thanks to the people of The Cigar Hut. Sincerely, Jim Mizel
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Brian H. 2011/11/03, 12:24 PM
Switched to Cigar Hut after having issues with Thompson. So far I have been very pleased with them.
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Steven Kosteriva 2012/01/07, 07:13 PM
Very good service. Quick service and shipping.
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Terry Smyth 2012/04/18, 09:59 PM
Always excellent service and excellent selection
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Carl Gaeckler 2012/02/03, 07:47 PM
I've been very happy with their products and prices.
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B Williams 2011/12/20, 07:05 PM
I found what I wanted, and the price was good
J
Janine Ferranti 2002/01/27, 06:59 PM
Thank you so much for your prompt response once again. I am sooooo glad that I asked. It was more complex than I thought.
If I ever purchase any more cigar paraphernalia for my husband, I will definitely order it from you. I will also recommend your company to anyone that I know who smokes cigars. It was been a pleasure doing business with you. Keep up the GREAT customer service. I really appreciate it. Satisfied Customer, Janine Ferranti
To Whom It May Concern:
Thank you for your prompt service. I was surprised how fast the humidor arrived. I purchased the humidor as a Valentine's Day present for my husband. I opened the box looking for directions on how to use it. There were none. What do I tell my husband to do, to make the humidor work? I saw there was like a round thing that has a "sticky" that glues onto the inside (top) of the humidor. Do we need to add water to it? I apologize for sounding ignorant. Cigar smoking has become a new relaxing pastime for my husband and we are just learning about it. I would appreciate any directions you could give.
Thank you for your cooperation. Janine Ferranti
(We replied to Janine with the humidor set-up instructions by E-mail)
What a great company... Great prices and fast service
J
Jerry Ung 2005/01/30, 11:36 AM
The Cigar Hut is a fantastic company. The staff is a very professional and polite. The best prices and the highest quality. You'll find them all here. I ordered some cigars that were relatively hard to get. Cigar Hut got them for me. Thanks Cigar Hut. I'm smoking my Cuban Crafters and lovin' them! Thanks again,
I have always had a good experience buying from them!
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Arnold Hryciuk 2001/05/30, 01:53 AM
Hi Jim , Last Friday I received my deluxe burl humidor. I am quite pleased with the quality, fit, and finish of it especially for such a low price. Thanks again for going the extra mile by getting your US warehouse to ship my order internationally by mail. It's nice to know there are still companies out there that take pride in good customer service. It was a pleasure doing business with you, thanks again.
The quality, the price, availability, ease, and always a consistent product and smoke. thanks
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Tommy Berry, Jr. 2005/09/29, 07:22 AM
Hey Jim...I wanted to tell you that your company has by far, the best web page in the cigar retail industry. I have purchased from many online cigar retailers and recently found yours. Your site is very well detailed and very easy to navigate around... and find what I am looking for. Thanks!!!
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Kevin Jeon 2012/03/02, 08:13 PM
Love the prices and it's so easy to surf the site. well done!
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Ray Ross 2007/08/14, 02:17 PM
Well - you guys really impressed me. My address somehow got changed in your database. I contacted you after my shipment had already been sent and you really surprised me! You re-shipped my order to the correct address in record time! I've never had this type of service! Cigar Hut, you've got a new customer for life! I'll make sure that I pass this info to all my friends.
