Cigar Hut Online Sales ^™

I have written a number of reviews on this site. I am somewhat reluctant to write another review because they continue to offer great service and I don’t want to sound like a paid person for their product. However, their service is unbelievable and unbeatable. I have been a customer for a number of years and experienced very few problems. When those problems did occur they address them immediately and corrected any problem that I might’ve had. If you’re looking for a cigar company to provide you with quality product and great service you need look no further. Congratulations on a company that continues to put their customers and quality first. Look forward to many more years of being a loyal customer.

Dear Sirs, It has come to my attention that I, in error, made duplicate orders. I thought they didn't get through and would try them again and now I find I have about three extra orders in two days. I do not know how to rectify this. I know I signed up for them but I just didn't know they were getting through, so I'd try again. Please advise me what we can do. I want to remain a good customer of yours because I love the cigars and your service and the prices. I recommend you to all my friends. Sincerely, Harlan J. Blackstone
(After speaking to Harlan, he decided to have them shipped anyway)

Hi Jim! I ordered another round of Macanudo Ascot Seconds last Friday, Once again, YOU and yours offer a tremendous service. I'm just now getting ready to go out and burn another one of those that I had to buy at the Tobacco Barn at the Pentagon City Mall...(since I didn't get them ordered from you in time). Guess what? One of these FIRST quality cigars is wrapped wrong and came apart in my hands as soon as I got the plastic off. Another from the same box had bits and pieces of the inner wrapper all over it. THIS one has a break just above the ring. YOUR seconds are better quality. Out of the two tins I bought on Tuesday, five thus far have had something wrong with them. That's a 25% bozo rate. But YOUR seconds??? well...now and then I get one wrapped wrong, but I'm finding only about two out a hundred that have any problems whatsoever. Funny...pay less for seconds and get better quality than the firsts I get at the mall...go figure.

First of all, I never take the time to leave a feedback as quite frankly, I don't have much time and most merchants services hardly meet my high expectations. In this case, with The Cigar Hut, I feel compelled to share my experience with these incredible, wonderful people. It is my first order with The Cigar Hut and the site is incredibly user friendly. The prices are fantastic. I initially had doubts about the quality but when I received my shipment 3 hours ago I realized how wrong I was. I spoke with Jim on the phone, he was very helpful and informative. The shipment arrived in a record time, specially that I am in a different country. The cigars were packaged very well, so no risk of damage during shipping. I was amazed with the freshness of the cigars. In brief, it was an ideal transaction in every single way. The Cigar Hut from now on is my only cigar supplier. Hopefully you guys stay that efficient and keep the prices as competitive so you keep happy loyal customers like myself for a long time. Basically, if you are a cigar smoker and you do not order from The Cigar Hut you are simply insane... and for your info, I have no interest whatsoever in the company and never met anyone there face to face... I am just one happy customer in love with their cigars and their service. Thanks much to The Cigar Hut people.

Just received my order from The Cigar Hut. Thank you for such prompt shipping. As for the four-fer of Sumatran Toros I just received, I couldn't be happier. Smooth, spicy, and such a great aftertaste... perfect with a shot or two of single malt! I've done business with a couple of your competitors... I am a confirmed customer at The Cigar Hut now. Thank You!!

Well - you guys really impressed me. My address somehow got changed in your database. I contacted you after my shipment had already been sent and you really surprised me! You re-shipped my order to the correct address in record time! I've never had this type of service! Cigar Hut, you've got a new customer for life! I'll make sure that I pass this info to all my friends.